Sleep Yeti

Shipping and Returns

Shipping Policy

We will automatically ship any item ordered using our standard shipping method and rates. Under the standard shipping option, we will use Canada Post to ship your package. We have made this decision based on speed and cost effectiveness. Standard shipping costs will be determined based on the total weight of your order.

Please note: Your package will be shipped from Alberta. We find that we can offer a larger selection of products by shipping directly from our warehouse.

When will my order be shipped?

Most orders placed before 2:00pm Eastern time, Monday-through-Friday will be shipped within one-to-three days. Customers with orders that will take longer to ship will be informed via email or telephone. We make every effort to ship our packages as soon as the order and prescription are received, but certain items may take longer. You will be notified as soon as your order ships via email. We will include any tracking information available.

To help speed up your order, please be sure to promptly send in any required prescriptions for purchased CPAP machines. These will be necessary to process and ship your order quickly.

For more info on shipping, please visit our FAQ page.

Return Policy

Sleep Yeti offers customers a full refund for 60 days after the date we ship the product to you against any manufacturer issues on your purchase. Customers are responsible for the return shipping cost. Once we receive the product back your money will be returned to your credit card or PayPal account. If you have any questions about returns, a customer service representative would be happy to answer your questions. Please direct all inquiries to info@sleepyeti.com or call 1-866-997-4288.  All products sold come with industry standard warranty for all manufacturing defects or problems. All CPAP devices carry a 3 year warranty.  If you occur a problem with your device, contact us directly.

Warranty Issues

Each manufacture’s warranty will differ in length, but Sleep Yeti stands behind the products they sell and will work with the customer to ensure ALL warranties offered by manufactures are honored. Most machines we sell will come with a three-year manufacturer's warranty. Most masks we sell have a 90-day warranty, and most hoses we sell have a 30-day warranty. Additional warranty is available for purchase on some products. If you have any questions about warranty, a customer service representative would be happy to answer your questions at info@sleepyeti.com or call 1-866-997-4288.